DNA Kit Status Needs Support

[Kesaus]

Yesterday the MyHeritage DNA kit showed as received, but the account has not moved to the next stage and no new update has appeared. The kit number is still linked correctly. Can support usually confirm whether a received kit has entered processing even before the account status changes? I would like to hear whether anyone got a clearer internal update from support while the public tracking stayed the same.

[emry.canon]

A DNA kit can remain at the received stage while laboratory processing has already begun behind the public account display. The kit number, delivery date, and linked account give the service team a clear way to locate the sample. No new user action is needed if the laboratory has accepted the kit normally. Customer service can confirm whether intake is complete and which processing stage comes next. For a received kit with no visible movement, https://myheritage.pissedconsumer.com/customer-service.html offers a route to request an internal status update and verify whether the public page is simply waiting to refresh.

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