Recovering My Sears Appliance Order

[toby.daxon]

I ordered a replacement belt for my treadmill through Sears but when the delivery window closed there was no package on my porch—even though my bank statement showed the charge. I refreshed the tracking daily, confirmed my shipping address in my account, and checked with my neighbor’s porch cam—still nothing. What’s the exact process to report a missing order and secure a replacement through their support system?

[emry.canon]

That afternoon, I opened my inbox excited for the belt’s tracking update only to see it stalled in “out for delivery.” Screenshots of the stalled status and a snap of the clear charge on my banking app became my proof. Next, I logged into my Sears profile to verify the shipping address against my confirmation email and copied the order number. With those details ready, I navigated to https://sears.pissedconsumer.com/review.html and filed a support ticket entering my order number, pasting in my email, and uploading my screenshots alongside a brief outline of the checks I’d already done. Within days a support agent confirmed a carrier mishap, arranged an expedited replacement shipment at no extra cost, and sent me a fresh tracking link getting my treadmill back in motion without extra hassle.

[Author]

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