To prompt action, I gathered the precise loan number, scheduled payment date, and a screenshot of the pending-authorization status before reaching out. While reviewing user resolutions at https://lightstream.pissedconsumer.com/review.html I learned that quickest fixes follow messages combining those three elements in one submission. I sent a single clear note listing my loan reference, the intended debit date, and the screenshot. Under twenty-four hours later, LightStream support replied confirming they had encountered a config error, activated autopay manually, and provided confirmation of the upcoming scheduled withdrawal. Delivering complete autopay context upfront unlocked a prompt and reliable solution.